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How can I recover data from my deleted account?

Contact our support team to get help recovering data after you delete your account.

Written by Mark

When you delete your account, all your data is deleted from our servers. But it still lives in the browser on your computer for up to a few months (until your browser cache is cleared).

Marvin has a data recovery tool you can use to backup this data. You can only use it in a browser where you used Marvin in the past. You will also need a special recovery link (Marvin needs to know what your old user ID was so he can know where to look for the data). Contact support (contact@amazingmarvin.com) and we will help you generate this link.

How to find deleted user ID?

If you've never contacted support through Marvin or you deleted your account more than a month ago, you might have to open your browser's dev tools in order to find your user ID so you can recover your account.

First right click, inspect:

Next choose the Application tab. You may have to click the » to see it:

Click to expand the IndexedDB section in the Storage part of the left sidebar, and send us a screenshot of all the contents there:

Using this info we should be able to generate a recovery link!

Don't want to contact support? Look for an entry like _pouch_u12345 in this list (i.e. starts with _pouch_u and ends with a number). Then try opening https://app.amazingmarvin.com/pre?recover=12345 (replacing 12345 with the number from your entry).

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